Customer Throws Milkshake at Employee Over Incorrect Order in Charlotte
A Dairy Queen drive-thru customer in Charlotte was captured on camera throwing a milkshake at an employee after claiming his order was incorrect. Police are investigating the incident.
Charlotte, NC, July 29, 2026 —
Charlotte, NC – An incident involving a customer and an employee at a Charlotte Dairy Queen drive-thru is under investigation by local police. The event, which occurred after a dispute over an incorrect order, was captured on video.
According to available information, a customer at the drive-thru became agitated when their order was not prepared to their satisfaction. This dissatisfaction escalated, leading the customer to throw a milkshake at an employee working at the establishment. The incident was recorded by onlookers and has since surfaced, prompting an official response.
The Charlotte Mecklenburg Police Department has confirmed that they are investigating the matter. Further details regarding the specific timeline of the event, the identity of the customer, or the employee involved have not been publicly released at this time. The condition of the employee and any potential charges or actions taken are also pending the outcome of the police investigation.
This incident highlights ongoing concerns about customer behavior and interactions with service industry workers. While the full circumstances are still being determined by law enforcement, the video footage has drawn attention to the alleged altercation at the Dairy Queen location.
Story summarized from the original created by Anna Najarian, Gray News staff on www.wbtv.com, see more information here.
